Euler Hermes, a member of the Allianz Group, is the world’s leading provider in trade-related credit insurance solutions with branches and affiliates throughout the world. Euler Hermes provides B2B insurance products and services to help customers around the globe to trade with confidence and develop their businesses safely.
This privacy notice pertains to the following legal entity:
Euler Hermes Group
1 place des Saisons
92048 Paris- La Défense
At Euler Hermes, your privacy is important to us and we want you to feel comfortable visiting our site. This privacy notice explains the kinds of personal data we collect about you, how and why we collect and use it and how long we keep it. We also explain your rights to access, correct, or object to the processing of this data (including requesting deletion, subject to applicable laws and regulations).
The terms of this privacy notice are subject to any additional terms, disclaimers or other contractual terms you have entered into with Euler Hermes such as client privacy statements or notices, and any applicable mandatory laws and regulations.
Please read this notice carefully. And in case you have any questions, please contact us
1. General Information
1.1 This section pertains to customers, brokers, agents and third parties, as well as individuals who visit our websites.
1.2 Is Euler Hermes a “data controller”? What does that mean?
Yes, Euler Hermes is a “data controller” as defined by applicable laws and regulations (specifically, the EU General Data Protection Regulation). This means that Euler Hermes is the legal entity in control of the personal data it collects and is required by law to ensure policies, processes and procedures are in place to safeguard this data and respect the rights of the individuals whose data is collected.
1.3 What kind of personal data does Euler Hermes collect about you?
Depending on what information you provide or preferences you select, Euler Hermes may collect the following categories of personal data about you:
1.4 For which purposes and on which legal basis does Euler Hermes use your personal data?
We use your data for the following purposes and on the basis of
Your consent, to
For the preparation and/or performance of a contract with you, to
Our legitimate interests, to
Compliance with legal obligations to
1.5 Where will your personal data be processed?
Personal Data collected by Euler Hermes may be processed both inside and outside of the European Union (“EU”) and the European Economic Area (“EEA”), subject always to contractual restrictions regarding confidentiality and security in line with applicable data protection laws and regulations. We will not disclose your personal data to parties who are not authorized to process them.
Please note that EU / EEA Member States and other countries all have different laws regarding the protection of personal data. When your personal data is transferred from your own country to another country, the laws and rules that protect your personal data in the country to which your information is transferred to may be different (or less protective) from those in your country of residence. For example, the circumstances in which law enforcement can access personal data may vary from country to country.
Whenever we transfer your personal data for processing outside of the EEA, we will implement effective transfer mechanisms (e.g. EU Standard Contractual Clauses or Binding Corporate Rules) to ensure an adequate level of data protection.
1.6 Who will have access to personal data collected through the Euler Hermes Website?
We will ensure that your personal data is processed in a manner that is compatible with the purposes specified above. For the specified purposes, your personal data may be disclosed to the following parties who operate as third party data controllers:
1.7 How long do we keep your personal data?
We will not retain your personal data longer than necessary to fulfil the purposes for which it was collected for or to fulfil legal obligations, or as permitted by law, e.g. to defend legal claims. Afterwards, we will delete your personal data. The individual retention periods depend on the type of personal data and the purpose of its processing.
1.8 What are your rights in respect of your personal data?
To the extent permitted by applicable data protection laws and regulations, you have the right to:
2.1 How does Euler Hermes collect your data?
On its websites, Euler Hermes collects only the personal data that you voluntarily provide in online forms or that you otherwise allow us to collect according to the cookie preferences you selected when you first accessed our website. You have the right to withdraw your consent at any time, and if you do so we will discontinue the processing of your data collected on this website. You can withdraw your consent here.
There are several types of cookies:
(a) Session Cookie (or “temporary cookie”)
A session cookie allows us to store your action during your browser session (e.g. your log-in data). Session cookies are erased when you close your browser or exit our website.
(b) Persistent Cookie (or “tracking cookies”)
A persistent cookie is stored on your device in between browser sessions. These cookies help us to remember your preferences or actions every time you visit our website until the expiry date of the cookie. These cookies are also used to keep you logged on to our website. As soon as the cookie is deleted, you need to enter your log-in credentials again.
(c) Third-Party Cookie
These cookies are set by a third party separate from our website, for example to provide advertisements like banners for third-party products or social media buttons.
On our website, we use the following cookies:
|Name of the Cookie||Usage||
|Type of Cookie|
Google Analytics cookies to differentiate between users
|2 years||Third Party|
To link browsers and apps across devices
To sync unique identifiers
|13 months||Third Party|
3. Third parties
When providing our customers with trade-related credit solutions, we may collect information about you and your company to assess and monitor our own risk and to collect debts. We collect information from third parties or publicly available information. Additionally, we might collect information that you directly disclose to us. We collect data regarding:
4. How can you contact us?
If you have any queries about your personal data, you can contact us
5. How are social media plug-ins used on the Euler Hermes Website?
The Euler Hermes Website uses the following social media plug-ins ("plug-ins"):
6. How often do we update this privacy notice?
We regularly review this privacy notice and make changes to it from time to time. We will ensure the most recent version is available here and we may additionally notify you directly (e.g via email) in the event of significant changes. This privacy notice was last updated on 17/06/2019.